1. Refund policy

30-Day Satisfaction Guarantee

We want you to love your purchase. If you're not satisfied, you may request a return within 30 days of delivery.

Eligibility

For hygiene reasons, skincare items must be unopened and unused, in their original packaging, to be eligible for a return.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund — no return needed.

How to Start a Return

Email us at pixelcozylight.au@gmail.com with your order number. We'll reply with return instructions. Items sent back without first requesting a return will not be accepted.

Return Shipping

Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.

2. Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed, and a second email with a tracking number once it ships.

Delivery Time

Estimated delivery to the United States is 7–15 business days after your order ships. Delivery times to other countries may be longer. Delays can occasionally happen during peak seasons or due to customs.

Shipping Rates

Shipping rates are calculated and displayed at checkout before you pay.

Order Tracking

Every order includes a tracking number sent by email. Tracking information may take 2–5 days to update after shipment.

Lost or Delayed Packages

If your order hasn't arrived within 30 days of shipping, please contact us and we will send a replacement or issue a full refund.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Contact

Questions about your order? Email us at pixelcozylight.au@gmail.com.

3. Terms of service

Overview

This website is operated by our store. Throughout the site, the terms “we”, “us” and “our” refer to the store. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorized purpose.

Products and Pricing

We make every effort to display product colors and images as accurately as possible, but cannot guarantee your screen's display will be accurate. Prices are subject to change without notice. We reserve the right to limit quantities or refuse any order.

Accuracy of Billing Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Product Use

Our skincare products are for external cosmetic use only and are not intended to diagnose, treat, cure or prevent any disease. Discontinue use if irritation occurs and consult a professional if you have a skin condition.

Shipping and Returns

Please refer to our Shipping Policy and Refund Policy, which form part of these Terms.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from the use of our products or website. Nothing in these Terms excludes rights you have under applicable consumer law.

Privacy

Your submission of personal information is governed by our Privacy Policy.

Changes to Terms

We may update these Terms at any time by posting changes on this page. Continued use of the site constitutes acceptance of those changes.

Contact

Questions about these Terms can be sent to pixelcozylight.au@gmail.com.

4. Contact information

Customer support: pixelcozylight.au@gmail.com

We reply to all emails within 24–48 hours, Monday to Friday.

Business location: Sydney, NSW, Australia

5. Privacy policy (version anglaise)

Last updated: October 8, 2026

This Privacy Policy describes how we collect, use and disclose your personal information when you visit our store, make a purchase, or otherwise communicate with us. Our store is hosted on Shopify.

Information We Collect

• Contact details such as your name, shipping and billing address, phone number and email address.
• Order information such as the products you view, add to cart or purchase.
• Payment information, which is processed securely by our payment providers. We do not store full card numbers.
• Device and usage information such as your IP address, browser, and how you interact with our site, collected via cookies and similar technologies.
• Communications you send us, for example customer support emails.

How We Use Your Information

• To process and ship your orders, handle returns, and provide customer support.
• To send you order updates and, if you opt in, marketing emails (you can unsubscribe at any time).
• To show relevant ads and improve our store.
• To prevent fraud and comply with legal obligations.

How We Share Your Information

We share information with service providers who help us run our business, such as Shopify, payment processors, shipping carriers and the suppliers who fulfill your order, and with advertising partners. Depending on where you live, you may opt out of targeted advertising via our "Your privacy choices" page. We honor Global Privacy Control signals.

Shopify

Shopify processes personal information to provide and improve its services. Learn more in the Shopify Consumer Privacy Policy (shopify.com/legal/privacy/app-users), and exercise certain rights via the Shopify Privacy Portal (privacy.shopify.com).

Your Rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, and to opt out of the sale or sharing of your data for targeted advertising. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

Children

Our store is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority.

Data Retention and Security

We keep your information only as long as needed to provide our services, meet legal obligations and resolve disputes. No security measure is perfect, but we take reasonable steps to protect your data.

International Transfers

Your information may be stored and processed outside the country where you live.

Changes

We may update this policy from time to time. The updated version will be posted on this page with a new date.

Contact

For questions about this policy or to exercise your rights, email us at pixelcozylight.au@gmail.com.